Business Management A.A.S.
The Business Management A.A.S. with Call Center Management Emphasis degree program at Rasmussen College will prepare students to become well-rounded professionals in their industry.
Some of the career opportunities that will be available for Call Center Management Graduates include: Call Center Manager, Telecommunications Manager, Administrative Services Coordinator and Customer Service Supervisor. Individuals in these positions will be responsible for duties like:
- Provide a high level of customer service
- Research, analyze and resolve costumer questions, requests and problems
- Develop and communicate call center standards, processes, and policies
- Supervise inbound call/email agents
- Produce and analyze call center reports
- Answer in-coming customer calls and e-mails as needed
For more information about the accredited college degree and certification programs offered at Rasmussen Collage and other respected academic institutions, visit AccreditedClasses.com.
Referenced Source(s): Rasmussen College
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