CCM Duties

Call Center managers that have completed their degree or certification programs can expect to have learned numerous skills of their trade. Some of the responsibilities and duties associated with these positions include:

  • Following up customer resolution issues to ensure customer satisfaction.
  • Entering and updating computer generated contracts, forms, address records and service status reports.
  • Contacting customers provide information about products and services.
  • Processing orders and canceling accounts.
  • Assess charges for services, managing billing and collecting deposits or payments.
  • Maintain customer records including all transactions, conversations, complaints and actions.
  • Assessing causes of complaints and developing complaint deterrents.

Referenced Source(s): Rasmussen College


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